Delivery Information

We send our products by MY HERMIS courier to the UK. Delivery costs £4.50 on items weighing up to 2KG.
Any order placed by midnight will be processed the following day. All deliveries are signed for.
We try our hardest to deliver your purchase within 2-3 working days, however at busy times deliveries can take longer, so please contact us if you are ordering for a date-specific event.
Please make sure that the delivery address and postcode you supply are correct, as we cannot accept responsibility for non-delivery due to an incorrect address. In the event of extreme weather or events beyond our control (e.g. delivery vehicle breakdown) we cannot be responsible for any delivery delays.

Returns Policy

If you are not completely satisfied with your purchase you may return it to us within 14 days of receipt for a full refund or replacement.

Please note we will not accept a return for a refund or replacement if the item has been used or is returned to us in a resalable condition. If a product is returned to us in a non-resalable condition, a 25% disposal charge will be made and this will be calculated from the cost of the product. When returning goods you must contact our Customer Service team to obtain a Returns Authorisation Code which must be quoted when returning the goods along with a note detailing your preference of a refund or replacement.

If upon receipt an item is incorrect, damaged or faulty please contact us and we will provide a freepost return label (UK customers only).  If you are returning an item due to a change of mind, you will be responsible for the return postage cost. Please note photographic evidence may be required to support a claim. Please obtain a receipt from the post office when returning an item as the parcel may get lost in transit, the receipt will then be used as proof of postage. If you do not have proof of postage and the parcel does go missing in transit, unfortunately this is not our responsibility and we will not be able to issue a refund or replacement. All returned goods will be refunded or exchanged, providing they have not been used or damaged, within 2 working days of receiving the return. If it is not clearly stated whether a refund or replacement is preferred, a refund will automatically be issued.

Privacy & Security

At, all of the personal data we receive is kept private and confidential and is protected against unauthorized access. We do not share your personal information with others.